- Services Design & development of the One Harmony Loyalty platform and points–based Gift Store for Okura Nikko Hotels. Real–time loyalty API integration, SSO across booking systems, in four languages.
- Engagement 2025 – Present
A Reimagined Loyalty Platform
for Okura Nikko Hotels
One Harmony’s fully redesigned loyalty platform delivers a seamless digital membership experience for Okura Nikko Hotels worldwide. Integrating member management, real-time points and tier data, booking functionality, and a points-based gift store, the quadrilingual platform creates a unified experience for members while improving operational efficiency for hotel teams.
Loyalty Information,
Instantly Accessible
Real-time integrations keep members connected to their latest points, tier status, rollover balances, and account activity. Paired with a refined visual identity and intuitive four-tier membership structure, the experience transforms complex loyalty data into something that’s simple to navigate and rewarding to engage with.
One Account, Every Experience
A single One Harmony account provides seamless access across booking, dining, and loyalty experiences. Integrating authentications with SynXis, Tripla, and TableCheck, the platform enables members to move effortlessly between services without repeated logins, while social sign-on and streamlined enrollment make joining the program simple from the very first interaction.
Unified Booking Across the Globe
Members can fluidly search and book stays across more than 80 Okura Nikko Hotels worldwide through a unified booking experience. Intelligent routing directs guests to the appropriate booking environment based on their selected property and language, creating a consistent One Harmony experience from search to reservation.
A Rewards Marketplace for Members
Members can redeem loyalty points for curated rewards, including gift awards, hotel stays, room upgrades, and Japan Airline miles. Fully integrated with the One Harmony loyalty program, the points-based marketplace provides a seamless redemption experience while encouraging ongoing engagement with the program.
Connected Loyalty, End to End
Deep integration with the One Harmony loyalty platform keeps member information, rewards, and account activity synchronized across every touchpoint. From earning and redeeming points to tracking membership status, the experience remains consistent, accurate, and smoothly connected.
Four Languages,
One Consistent Journey
Designed for global membership, the platform delivers a unified experience in Japanese, English, Simplified Chinese and Traditional Chinese. Beyond translated content, localized booking flows, member information, and loyalty functionality ensure every interaction feels intuitive while maintaining a cohesive One Harmony experience worldwide.