- Services Fully bespoke booking engine leveraging full integration with OHIP via Opera Cloud PMS, PeopleVine and Seven Rooms, accommodating complex room configurations. Complete reservation and itinerary management.
- Engagement 2024-present
Gleneagles’ fully customized booking engine delivers a smooth and intuitive reservation experience tailored to each property’s unique identity. Integrated with OHIP, PeopleVine, Stripe and Seven Rooms, this booking engine facilitates a unified booking experience for guests, and unlocks operational and administrative efficiencies for hotel staff.
OHIP Integration
AZDS implemented OHIP integration to empower Gleneagles’ Booking Engine with advanced property management capabilities. By connecting directly to the PMS, the system can handle tasks that traditionally required manual intervention from Reservations, Front Desk or Revenue Management. From confirming key-level availability and bookings to assigning extra beds and connecting rooms, managing inventory and updating guest profiles, the integration streamlines operations and enhances the quest experience.
Conversion-Focused Design
From the moment guests arrive online, Gleneagles’ booking experience evokes the elegance and charm of a Scottish retreat. AZDS crafted an immersive interface that guides travelers through rooms, rates and curated experiences—from tee times on the golf course to dining at signature restaurants.
Conversion-focused design ensures selecting the perfect room is effortless, while intelligently timed packages and personalized dining options appear to enhance the stay. The result is a seamless journey that mirrors the timeless luxury of Gleneagles itself, turning every booking into the beginning of a memorable escape.
Smart Solutions for Family Stays
Booking a family stay at Gleneagles can be complex, with multiple occupancies and bedding options in each room. AZDS designed intelligent logic that mirrors the expertise of Reservations staff, matching families with the perfect room and bedding setup—from cribs to rollaways—while managing extra bed inventory behind the scenes, reducing operational burden for Front Desk and Housekeeping. The impact is a stress-free booking experience that lets families focus on the joy of their upcoming getaway to the countryside.
AZDS introduced door-level availability to ensure every booking, whether for connecting rooms or stays with extra beds, is effortless and accurate. While guests continue to browse at the room-type level, the Booking Engine works behind the scenes to confirm which specific rooms meet their needs, eliminating the need to call Reservations. This innovation enhances the guest experience with a simple, intuitive interface while creating operational efficiencies that let hotel staff focus on delivering exceptional stays.
The Taste of the Highlands: Integrated Restaurant Booking
Guests can explore Gleneagles’ restaurants with ease, reserving standalone reservations or pairing them with their room stays through AZDS’s SevenRooms integration. Intelligent logic provides selective access—some venues welcome all visitors, while others are exclusive for hotel guests—and suggests alternative dates or times when needed. Whether guests are seeking fine dining, family fare or brasserie classics, the browsing and booking journey has never been easier.
-
78%
revenue
-
43%
bookings